Cookies and Privacy Policy
Exportmaster Systems Limited is an English company incorporated and registered in England and Wales with company number 03396173 whose registered office is Kings Parade, Lower Coombe Street, Croydon, Surrey, CR0 1AA. Our trading address is Unit 18C, 22 Carlton Road, South Croydon, CR2 0BS, England.
Exportmaster Systems Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
By registering, downloading information or entering our site (as defined below) you consent to the collection, use and transfer of your information under the terms of this policy. For the purposes of the Data Protection Act 1998 (the Act) the data controller is Exportmaster Systems Limited.
Exportmaster Systems Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our site www.exportmaster.co.uk (our site) or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number.
- Information we collect about you. With regard to each of your visits to our site, we may automatically collect the following information: your IP address, operating system and browser type. This is statistical data about browsing actions and patterns, and does not identify any individual.
- Information we receive from other sources. We may receive information about you if you use any other website we operate or other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers and search information providers) and may receive information about you from them.
USES MADE OF THE INFORMATION
We use the information held about you in the following ways:
- Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you, your company and us and to provide you with the information, products and services you request from us, to notify you about changes to our range of products or services or to make suggestions and recommendations about them that may interest you, or to ensure that content from our site is presented in the most effective manner for you and for your computer.
- Information we collect about you. We will use this information:
- to administer our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
- as part of our efforts to maintain security standards;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our software, services and website about goods or services that may interest you or them.
- Information we receive from other sources. We may combine this information with the information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
HOW WE SHARE YOUR INFORMATION
The information we collect from you may be transferred in connection with operating our business, including to our related companies. It may also be processed by these companies and/or by our and their respective employees and service providers. By submitting personal data, you agree to this transfer, storing or processing of your personal data by us.
Where permitted by law we reserve the right to release personal data without your consent and/or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to protect the security of our website and related technologies, to prevent and minimise the effects of fraud, and otherwise to protect our legitimate interests and/or the legitimate interests of our customers.
HOW WE STORE YOUR INFORMATION
We may store your information in hard copy or electronic format. It is possible that some of the information about you that we hold may be transferred to, and stored at, a destination outside the European Economic Area (’EEA’) which may not provide the same level of protection as within the EEA. It may also be processed by personnel operating outside the EEA who work for us, one of our service providers or someone else. Any such transfers of personal data outside the EEA will comply with the requirements of the Data Protection Acts 1988 and 2003. By submitting your personal data, you agree to this transfer, storing or processing.
We retain your personal data for so long as is necessary with regard to the purposes for which it was collected or lawfully further processed, or for so long as may be necessary in light of our legal obligations.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.
CANDDi Cookies
CANDDi is a website analytics application we use to understand how you are engaging with our website. In normal working usage CANDDi places two first-party cookies on a visitor’s machine
| Name | Purpose | Duration |
|---|---|---|
| _CAN_BId | This is the User Identification cookie. This holds a unique (32-character) reference which identifies this visitor each time that they return to your site | This cookie is held for a 10-year duration. In reality users upgrade their browsers (which clears their cookies) within this time. |
| CAN_FCld | This is the User Identification cookie. This holds a unique (32-character) reference which identifies this visitor each time that they return to your site | This cookie is held for a 10-year duration. In reality users upgrade their browsers (which clears their cookies) within this time. |
| CAN_SId | This is the Session Identification cookie. This holds a unique (32-character) reference which allows CANDDi to relate all the current tracking to a single Session | This cookie is held for 30-minutes |
CANDDi can also place some CAN_Store_xxx cookies. These are temporary cookies which CANDDi uses to ensure that the data which has been captured is recorded and transmitted to the CANDDi servers. These cookies are deleted after a positive response is received from the CANDDi tracking servers
This combination of cookies allows us to see what you do on our website and how often you return to the site. We cannot identify you as an individual unless you give us that information, or have given it to us in the past.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us directly by post at Unit 18C, 22 Carlton Road, South Croydon, CR2 0BS, England or by email at webrequest@exportmaster.co.uk
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
KEEPING YOUR INFORMATION SAFE
We will take all steps we deem to be reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. We seek to ensure that we keep your personal data accurate and up to date. However, you are responsible for informing us of any changes to your personal data and other information (such as a change in contact details).
While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. The nature of the internet is such that we cannot guarantee the security of the information you transmit to us electronically, and any transmission is at your own risk. We store information you provide to us on secure servers and deploy appropriate technical and organisational security measures in the storage and disclosure of your personal data to try to prevent unauthorised access or loss
You may revoke your consent to the processing of your data at any time by sending an email to dpo@exportmaster.co.uk You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you. Our site may, from time to time, contain links to the websites of our partner networks, and other export and international trade–related organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
